Learn how to start a return, or exchange your items.
Our return policy
We offer a 90-day return period for all fragrance items purchased on our website — whether they're full-price or on sale.
If you're item is unopened, you can return it, and you'll receive a full refund on your purchase (excluding original delivery charges).
No catch, no loopholes.
For all returns, you will be liable for the return shipping costs. You have two options: you can either manage the return postage on your own or, if you'd prefer, we can provide you with a return shipping label and then deduct the cost from your refund.
Our full refund policy can be viewed here.
Frequently asked questions
Find answers to commonly asked questions about our return process.
In what condition do you accept returns?
Items must be in new and unused condition for us to take return of it.
Most fragrance products are classified as a dangerous good, due to the high content of alcohol in them.
This means that we are not legally allowed to transport opened fragrance products in the postal network. Our warehouse also cannot safely store an opened dangerous good.
Can I return a perfume if I've opened and tested it?
No, unfortunately if you used the fragrance, we are unable to offer a to take return of it.
How long do I have to decide if I want to return the perfume I purchased?
We offer a 100 day return window, which means you have 100 days to decide whether you want to return the unopened fragrance.
The 100 day window starts from the day of dispatch from our Sydney warehouse. We will assess return requests outside of the 100 day window on a case by case basis
Who covers the return shipping costs?
For all returns, you will be liable for the return shipping costs. You have two options: you can either manage the return postage on your own or, if you'd prefer, we can provide you with a return shipping label and then deduct the cost from your refund.
How do I start a return?
Want to return your item? No problem. Simply contact us, and our team will assist you.
If I was gifted a fragrance, can I still return it?
Yes, you are able to return any items which were gifted to you.
Please note that we are only able to refund the original payment method used at checkout.
Alternatively, we are able to offer you a store credit to the same value to use on our site.
How long does it take to process my return and refund?
We process customer returns every Wednesday in our warehouse.
Once it is inspected by our team, we will automatically refund your payment method, or provide you a store credit if you have selected this option during the return process.
What if the perfume I received is damaged or defective upon arrival?
If your items arrived damaged, we will ask you to send photos of the damage for our records.
We will then offer to send you a replacement item, or refund you in full.
Don't worry, less than 0.1% of our orders suffer damage while in transit to you.
Are there any fragrances or products that are non-returnable?
All items purchased from us are available for return, and are covered by our 100 day return policy.