Because we only source your items after you place your order, it may take slightly longer for you to receive your package.

We aim to ship your order from our Sydney warehouse 10 days after you place it with us.

In this time, we import your items with our fortnightly inventory purchase for Cost Plus Perfume - our sister company.

Orders are usually delivered to your doorstep 5 days after you place it with us.

In some cases it is sooner, and in some cases it is slightly later.

You will be updated at every step of timeline: when you place your order, when your items are on their way to Australia, and when your items ship to your delivery address.

No, we currently only ship to customers located within Australia.

We do ship to Tasmania, and other island territories within the borders of Australia.

No, shipping isn't free.

We exclude the cost of shipping from our product prices to keep them as low as possible.

We use bulk freight rates to offer you the most competitive shipping rates available.

You will see shipping charges after entering your details at checkout. Shipping fees start from as low as $10.99.

We offer both Standard and Express shipping options.

Standard shipping orders are usually delivered within 2-5 days.

Express shipping orders are usually delivered within 48 hours Australia wide.

Please note: Your selected shipping method will only apply to the shipment from our Sydney warehouse.

We ship all orders with Australia Post, who have the widest delivery network in Australia.

You will receive your AusPost tracking link automatically, as soon as your order is shipped from our Sydney warehouse.

All orders are shipped with signature on delivery required.

After shipping your order, we'll email you the tracking details.

Curious about your order's journey? Check its status on the Order Confirmation page, or under 'My Orders' if you've created an account with us.

Having trouble finding your tracking number? Contact us here for assistance — we're always happy to help!

At this stage, we do not offer Click & Collect of orders. All orders are shipped from our warehouse in Sydney.

However, we are in the process of developing this feature. Stay tuned for an announcement on being able to collect your orders.

Yes, because we use Australia Post, we are able to send to PO Boxes as well as Parcel Lockers.

To check your order status, simply log into your account and click "Order History."

You do not need to set up an account to place an order.

However, creating an account allows you to store your delivery , see order history, start a return, and much more.

To cancel your order, simply contact us - our team will gladly assist with the cancellation and refund.

You can also click the 'Cancel Order' button at the bottom of your order confirmation email.

Items must be in new and unused condition for us to take return of it.

Most fragrance products are classified as a dangerous good, due to the high content of alcohol in them.

This means that we are not legally allowed to transport opened fragrance products in the postal network. Our warehouse also cannot safely store an opened dangerous good.

No, unfortunately if you used the fragrance, we are unable to offer a to take return of it.

We offer a 90 day return window, which means you have 90 days to decide whether you want to return the unopened fragrance.

The 90 day window starts from the day of dispatch from our Sydney warehouse. We will assess return requests outside of the 90 day window on a case by case basis.

For all returns, you will be liable for the return shipping costs. You have two options: you can either manage the return postage on your own or, if you'd prefer, we can provide you with a return shipping label and then deduct the cost from your refund.

Want to return your item? No problem. Simply contact us, and our team will assist you.

Yes, you are able to return any items which were gifted to you.

Please note that we are only able to refund the original payment method used at checkout.

Alternatively, we are able to offer you a store credit to the same value to use on our site.

We process customer returns every Wednesday in our warehouse.

Once it is inspected by our team, we will automatically refund your payment method, or provide you a store credit if you have selected this option during the return process.

If your items arrived damaged, we will ask you to send photos of the damage for our records.

We will then offer to send you a replacement item, or refund you in full.

Don't worry, less than 0.1% of our orders suffer damage while in transit to you.

All items purchased from us are available for return, and are covered by our 100 day return policy.

We accept all Visa, Mastercard, and American Express credit & debit cards.

We also accept PayPal.

In the near future, we will add popular Buy Now Pay Later options such as Afterpay, Klarna, Humm, and more.

We take security seriously, and your information security while shopping with us online is a priority.

We've taken all reasonable measures to ensure a secure online purchase environment, which includes using 128 bit Secure Sockets Layer (SSL) encryption, so that your personal and payment details are kept safe at all times.

To verify that you're on a secure page, look for a padlock icon in your browser address bar — this verifies the authenticity and integrity of our website security.

This usually happens when customers are shopping from outside of Australia, or when using a credit/debit card registered outside of Australia.

If you are shipping to an address within Australia, but using an overseas credit/debit card, please ensure you select 'Different Billing Address' at checkout.

The charge you are seeing on your account is just a payment authorisation that your bank has allowed to go through, but our payment provider has rejected due to incorrect billing details.

Don't worry, the charge on your account should automatically disappear after a few hours.